Responsible Gaming at aqa99 — Stay in Control
Gaming at aqa99 is meant to be fun, social, and within your means. Our responsible gaming tools put you in the driver's seat — set your own limits, take breaks, and play at a pace that works for you.
Our Commitment
Gaming for Entertainment — Not Escape
aqa99 is committed to providing a gaming environment that is safe, transparent, and fair for every player in Bangladesh. We believe that gambling should always be a form of entertainment — something you choose to do with money you can afford to spend, within time you can afford to give. It should never feel like an obligation, a way to recover financial losses, or the primary source of excitement in your life.
Our responsible gaming programme gives every registered player access to a set of practical tools that allow you to manage your activity on the aqa99 platform. These tools are available 24/7, free of charge, and can be activated at any time by contacting our support team at [email protected]. aqa99 staff are trained to respond to responsible gaming requests promptly and without judgment.
Tools Overview
Six Ways aqa99 Keeps You in Control
Every aqa99 account comes with access to these six responsible gaming features. Use one, use all — whatever keeps your play healthy and enjoyable.
Deposit Limits
Cap how much you can deposit daily, weekly, or monthly to keep spending predictable.
Session Time Limit
Set a maximum session length so the platform reminds you when your chosen play time is up.
Self-Exclusion
Block access to your aqa99 account for a fixed period or permanently when you need a full break.
Cool-Off Period
Request a short cooling-off period of 24 hours to 30 days — your account is paused, no login possible.
Notification Opt-Out
Stop receiving promotional messages and bonus offers if you feel marketing communications are influencing your play.
Activity Review
Request a full summary of your account activity — deposits, bets, withdrawals, and session durations — to review your play patterns.
Section 1
Deposit Limits — Keeping Your Spending Predictable
A deposit limit is the single most effective responsible gaming tool available because it acts before money reaches the gaming balance. aqa99 allows you to set a maximum amount you are willing to deposit within a defined time window. Once set, the limit is enforced automatically — you cannot exceed it, even if you request an increase, until the current limit period has expired.
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Daily Deposit Limit
Set a maximum BDT amount you can deposit in any single calendar day. Resets at midnight Bangladesh Standard Time. Ideal for players who check in daily on aqa99.
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Weekly Deposit Limit
Cap your total deposits across a rolling 7-day window. Increases to a weekly limit take effect only after the current 7-day window closes, preventing impulsive limit raises.
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Monthly Deposit Limit
Define a hard ceiling on deposits for the calendar month. This is the most powerful budgeting tool — suitable for players who want to lock in a strict monthly entertainment budget in BDT.
Section 2
Time-Out and Self-Exclusion Options
Sometimes the right move is to step away from gaming entirely for a period of time. aqa99 offers three levels of account suspension — from a short cool-off to a permanent closure — so you can choose the level of break that matches your needs.
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Cool-Off Period (24 Hours to 30 Days)
A temporary account pause for a duration you choose between 24 hours and 30 days. During this period you cannot log in, deposit, or bet. Any pending withdrawal is still processed. At the end of the period your account reopens automatically — no action needed from you.
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Self-Exclusion (1 Month to 5 Years)
A longer, more serious break. Your account is locked for the duration you specify. During a self-exclusion period, aqa99 will also suppress all promotional communications to your contact details. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and your preferred duration.
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Permanent Account Closure
If you feel you need to stop gambling indefinitely, aqa99 will permanently close your account. Any verified remaining balance will be returned to your registered payment method before closure. A permanently closed account cannot be reopened — a new registration would be required, which aqa99 may decline if there is a prior self-exclusion on record.
Know the Signs
Warning Signs That Gambling May Be Becoming a Problem
Gambling problems rarely appear all at once — they tend to develop gradually. Being aware of the warning signs early gives you the best chance of addressing the issue before it causes significant harm to your finances, relationships, or wellbeing. If you recognise any of the following in yourself, please reach out to our support team or use one of the responsible gaming tools described on this page.
- Spending more money on gambling than you originally planned, or returning to win back losses you have already accepted.
- Feeling irritable, anxious, or restless when you are not playing — or using gambling to relieve stress, loneliness, or negative emotions.
- Lying to family members or close friends about how much time or money you spend on gaming.
- Borrowing money, selling possessions, or diverting household funds to cover gaming losses or to fund more bets.
- Neglecting work, study, family responsibilities, or personal health in favour of spending more time gambling.
- Feeling that gambling is no longer fun but you continue anyway, or that you are unable to stop even when you want to.
How to Apply
How to Request a Responsible Gaming Tool
Requesting any responsible gaming tool from aqa99 is straightforward. All requests are handled via our support email and are actioned within one business day. There is no fee and no penalty for using these tools — they exist for your benefit.
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Step 1 — Email Us
Send an email to [email protected]. Use a clear subject line such as "Deposit Limit Request", "Self-Exclusion Request", or "Cool-Off Request". Include your registered mobile number so we can locate your account quickly.
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Step 2 — Specify Your Request
Tell us exactly what you need: the type of limit (daily / weekly / monthly deposit limit), the amount in BDT, the duration of a cool-off or self-exclusion period, or a request for permanent closure. The more specific you are, the faster we can process your request.
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Step 3 — We Action Your Request
Our support team will confirm your request by email and activate the tool on your account within one business day, in most cases within a few hours. A decrease in a deposit limit or a cool-off / self-exclusion is actioned within minutes of the request being verified. You will receive a confirmation email once the change is live on your account.
Age Policy
Strictly 21+ — Protecting Young People in Bangladesh
aqa99 does not permit anyone under the age of 21 to register an account or participate in any form of gaming on the platform. This is a strict, non-negotiable policy. All new registrations are subject to age verification, and aqa99 reserves the right to request identity documentation at any time to confirm that the account holder meets the minimum age requirement. Any account found to have been registered by a person under 21 years of age will be closed immediately and all transactions voided.
Parents and guardians are encouraged to use device-level parental control software to restrict access to gambling websites on shared devices or devices used by young people in the household. If you believe a minor has accessed the aqa99 platform, please contact support@ aqa99.app immediately so we can investigate and take appropriate action.
Support
Get Help — aqa99 Support Is Here for You
If gambling is causing you distress or affecting your daily life, the most important step is to talk to someone. The aqa99 support team is available around the clock to listen and to help you activate the right tool for your situation. All responsible gaming requests are handled with complete confidentiality — your request will not affect your standing as a player or be shared with other players.
Contact the aqa99 Responsible Gaming Team
Email us any time with your request. Include your registered mobile number and a brief description of what you need. We respond within one business day, and urgent safety requests are prioritised.
[email protected]Play Smart — Explore aqa99 Responsibly
When gaming stays fun, it stays worthwhile. Explore our casino games and cricket betting at your own pace — with the tools above always available if you need them.
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