aqa99 Privacy Policy — Your Data, Protected
We take your privacy seriously. This policy explains exactly what data aqa99 collects, why we collect it, how it is used, and the rights you have over your personal information.
Introduction
Our Commitment to Your Privacy
aqa99 operates the online gaming platform accessible at aqa99.app. In the course of providing our services to players across Bangladesh, we collect and process certain personal data. This Privacy Policy ("Policy") describes what data we collect, the purposes for which it is used, the circumstances under which it may be shared with third parties, and the rights that registered players hold in relation to their personal data. This Policy applies to all users of the aqa99 platform, including visitors who browse the site without registering and registered players who hold an active account.
By using the aqa99 platform — whether by browsing the website, creating an account, making a deposit, or placing a bet — you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the aqa99 platform. Questions about this Policy may be directed to [email protected] at any time.
Your Rights at a Glance
Privacy Principles — What You Can Expect
These six cards summarise the key privacy protections aqa99 builds into every player's experience. The full details for each are in the sections that follow.
SSL Encryption
All data in transit between your device and aqa99 is protected by industry-standard SSL encryption.
No Data Selling
aqa99 does not sell, rent, or trade your personal data to any third party for marketing purposes.
Local Payment Privacy
bKash, Nagad, and Rocket payment data is processed directly by those providers. aqa99 does not store full mobile wallet credentials.
Right to Correct
You may request correction of any inaccurate personal data held in your aqa99 account at any time via support.
Right to Erasure
Closed-account players may request deletion of personal data subject to our legal retention obligations.
Contact Us
All privacy-related requests are handled by emailing [email protected]. We respond within 5 business days.
Section 1
Information We Collect
aqa99 collects personal data in three primary ways: information you provide directly when registering or using the platform, data generated automatically by your use of the platform, and information received from payment providers in connection with deposit and withdrawal transactions.
1.1
Registration and Account Data
When you create an aqa99 account, we collect: your full name as registered on your mobile SIM; your Bangladesh mobile number; a password (stored as a one-way hash — we never store your plain-text password); your date of birth (to verify the 21+ age requirement); your preferred deposit and withdrawal method. If you subsequently complete identity verification (KYC), we may also collect a copy of your national identity card or other government-issued identification document. All registration data is provided voluntarily by you and is necessary for the creation and operation of your account.
1.2
Usage and Technical Data
When you use the aqa99 platform, our systems automatically record certain technical information to enable the platform to function and to allow us to improve our services. This includes: your IP address at the time of login and at the time of each session; your device type, operating system version, and browser or app version; pages visited, games played, bet amounts, and session duration; the time and date of each login, expressed in Bangladesh Standard Time (UTC+6); and error logs generated during your session where a technical fault occurs.
1.3
Communication Data
If you contact aqa99 support, we retain a record of the communication including the date, the channel used (email), the content of your message, and our response. This record is used to track the resolution of your query, to identify patterns in support requests that indicate platform issues, and to provide evidence in the event of a dispute. Support communications are retained for a minimum of 12 months from the date of last activity on the related support thread.
Section 2
How We Use Your Information
aqa99 uses your personal data only for the purposes described below. We do not use personal data for any purpose not listed here without first obtaining your explicit consent or updating this Policy with adequate notice to registered players.
- To create, verify, and maintain your aqa99 player account, including processing deposits and withdrawals and calculating account balances in BDT.
- To verify that you meet the minimum age requirement of 21 years and that your account has been registered in your own name using a mobile number registered in Bangladesh.
- To detect, investigate, and prevent fraudulent activity, including the use of multiple accounts, collusion between players, misuse of promotional offers, and attempted money laundering through deposit-withdrawal cycling.
- To provide customer support and to resolve account queries, payment disputes, and technical issues raised by players via email to [email protected].
- To send transactional notifications related to your account activity — including deposit confirmations, withdrawal processing updates, and security alerts — using the mobile number or email address associated with your account.
- To comply with applicable anti-money laundering obligations, responsible gaming requirements, and any lawful requests from competent authorities, including production of account activity records where required by law.
Section 3
Payment Data and Mobile Wallet Processing
When you deposit or withdraw funds via bKash, Nagad, Rocket, or Upay, the financial transaction is processed directly by the respective payment provider using their own secure infrastructure. aqa99 does not have direct access to your mobile wallet PIN, full account credentials, or the stored payment history held within those applications. aqa99 receives only a transaction confirmation reference — the amount, the timestamp, and the anonymised sender or recipient identifier provided by the payment provider — which is recorded in your aqa99 account history.
For card payments via Visa and Mastercard, card data is processed through a PCI-DSS compliant payment gateway. aqa99 does not store full card numbers, CVV codes, or card expiry dates on its own servers. The payment gateway returns only a tokenised reference used to associate the card with your account for subsequent transactions.
3.1
Transaction Records
aqa99 retains a complete record of every deposit and withdrawal transaction associated with your account, including the amount in BDT, the payment method used, the transaction reference number, and the date and time of the transaction in Bangladesh Standard Time. This record is maintained for a minimum of 5 years from the date of the transaction, in accordance with standard financial record-keeping practice. You may request a copy of your transaction history at any time by emailing [email protected].
3.2
Fraud Detection and Financial Monitoring
aqa99's automated fraud detection systems analyse transaction patterns, betting behaviour, and account activity to identify indicators of fraudulent conduct, money laundering, or abuse of promotional offers. Where a flagged pattern requires investigation, relevant transaction data and account activity records may be reviewed by authorised members of the aqa99 compliance team. In cases where we are required by law or by a lawful request from a competent authority to disclose transaction data, we will do so — but only to the extent required and only to the specified authority.
Section 4
Sharing Your Information
aqa99 does not share your personal data with third parties except in the limited circumstances described below. In all cases, data sharing is limited to the minimum information necessary for the stated purpose.
- Payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard payment gateway): your mobile number or card token is shared with the relevant provider solely to process an initiated deposit or withdrawal transaction. No other personal data is shared with payment providers.
- Game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi and similar studios): a session token is passed to the game provider's platform when you launch a game. This token identifies your active session and enables the game to credit winnings and record wagers to your aqa99 account. Your name, mobile number, and payment details are not shared with game providers.
- Competent legal authorities: aqa99 will disclose personal data in response to a valid, lawfully issued request from a court, law enforcement body, or other competent authority. We will notify the affected account holder of such a request where we are legally permitted to do so.
- Business successors: in the event of a merger, acquisition, or sale of all or part of aqa99's operations, player account data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance where practicable, and the acquiring entity will be required to honour the privacy commitments set out in this Policy.
aqa99 does not share player data with advertising networks, data brokers, social media platforms, or any entity whose primary purpose is the collection and commercialisation of personal data. If you receive a communication purporting to be from aqa99 that requests your password, PIN, or full card details, treat it as fraudulent and contact [email protected] immediately.
Section 5
Cookies and Tracking Technologies
aqa99 uses cookies and similar lightweight tracking technologies to enable essential platform functions and to improve the user experience. We do not use third-party advertising cookies or behavioural tracking pixels.
5.1
Essential Session Cookies
Session cookies are small data files placed on your device when you log in to aqa99. They maintain your authenticated session — keeping you logged in as you navigate between the lobby, game pages, and your account — and are deleted automatically when you close your browser or end your session by logging out. These cookies are strictly necessary for the platform to function and cannot be disabled without preventing login.
5.2
Preference and Analytics Cookies
aqa99 may set persistent preference cookies that remember your language setting and certain display preferences across sessions. We may also use anonymised analytics data — not linked to any individual account — to understand aggregate platform usage patterns such as which game categories are most popular, peak traffic periods, and common navigation paths. This analytics data is used solely to improve the platform and is not shared with third parties in identifiable form.
Section 6
Data Retention
aqa99 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply: active account data is retained for the duration of your account's active status plus a minimum of 5 years following permanent closure; transaction records are retained for a minimum of 5 years from the date of each transaction; KYC and identity verification documents are retained for a minimum of 5 years from the date the document was submitted; support communications are retained for a minimum of 12 months from the date of last activity on the related support thread; and session and usage logs are retained for up to 12 months and then aggregated or deleted.
When the applicable retention period for a given data category expires, aqa99 will securely delete or anonymise the data so that it can no longer be associated with any individual player. Where deletion is not immediately possible due to technical constraints (for example, data stored in automated backup systems), the data will be isolated and protected from further active processing until deletion is feasible.
Section 7
Your Rights Over Your Personal Data
As a registered player on aqa99, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, email [email protected] with the subject line "Privacy Request" and a description of your request. We will acknowledge your request within 2 business days and provide a substantive response within 5 business days.
7.1
Right of Access
You have the right to request a copy of the personal data that aqa99 holds about you. Upon a verified request, we will provide a summary of your registration data, account history, and the categories of data we hold, within 5 business days. We may ask you to verify your identity before fulfilling an access request to ensure the data is disclosed only to the account holder.
7.2
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For minor corrections (such as a misspelled name), contact [email protected]. For corrections that affect identity-verified fields, additional KYC documentation may be required to verify the corrected information.
7.3
Right to Erasure
You may request that aqa99 delete your personal data. This right applies where: your account has been permanently closed; the data is no longer necessary for the purpose for which it was collected; and there is no overriding legal obligation requiring its retention. Please note that transaction records, KYC documents, and certain account data are subject to mandatory minimum retention periods under applicable financial record-keeping requirements, and cannot be deleted on request during those periods.
7.4
Right to Withdraw Consent
Where aqa99 processes your personal data on the basis of your consent (for example, for optional promotional communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. It may, however, limit our ability to provide certain non-essential services or send optional notifications.
Section 8
Data Security Measures
aqa99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL/TLS encryption for all data transmitted between your device and our platform; one-way hashing of account passwords so that plain-text passwords are never stored; access controls that restrict internal access to personal data on a need-to-know basis; automated monitoring systems that detect and alert on anomalous account activity; and regular internal reviews of data handling procedures.
While aqa99 takes reasonable and appropriate steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. If you believe your aqa99 account has been compromised, you should change your password immediately and contact [email protected] without delay. aqa99 will investigate any reported security incident promptly and take appropriate remedial action.
Section 9
Children and Minors
The aqa99 platform is strictly intended for adults aged 21 and above. aqa99 does not knowingly collect personal data from individuals under the age of 21. If you believe that a person under 21 years of age has registered an account or provided personal data on the aqa99 platform, please contact [email protected] immediately. Upon verification, aqa99 will close the account, void any associated transactions, and delete the personal data of the minor in accordance with this Policy. Parents and guardians are encouraged to use device parental controls and to speak to young people in their household about responsible use of online platforms.
Section 10
Policy Updates and How to Contact Us
aqa99 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. Where a change is material — for example, a new category of data being collected or a new class of third-party recipient being introduced — we will notify registered players via the contact method on record at least 7 days before the change takes effect. The current version of this Policy, together with its effective date, is always displayed on this page. Continued use of the aqa99 platform after the effective date of any update constitutes acceptance of the revised Policy.
Privacy Questions and Requests
For all privacy-related queries, data access requests, correction requests, or erasure requests, please contact the aqa99 support team. Include "Privacy Request" in the subject line. We respond within 5 business days.
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